Frequently Asked Questions
📦 When will my order arrive?
All orders are shipped from our warehouse in Germany. Typical delivery times are:
🇩🇪 Germany: 2–5 business days
As soon as your order is dispatched, you will receive a confirmation email with a tracking number so you can follow your package in real time.
🌍 Do you ship internationally?
Currently, we ship exclusively within Germany to guarantee fast, reliable, and affordable delivery. Please enter your shipping address at checkout to confirm availability.
🔍 How can I track my order?
Once your order has shipped, you’ll receive an email containing a tracking link and number. This allows you to check the status of your delivery anytime until it reaches your door.
💳 What payment methods do you accept?
We accept a variety of secure and widely used payment options in Germany, including:
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Visa
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Mastercard
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PayPal
All transactions are encrypted and processed securely to keep your information safe.
⏳ What if my order is delayed?
Delays may occasionally occur due to weekends, public holidays, weather conditions, or courier issues. If your order hasn’t arrived within the estimated timeframe, please contact us at ysplumpeiday0f@gmx.net with your order number, and we’ll assist you right away.
🔁 Can I return my purchase?
Yes! Returns are accepted within 14 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please reach out to us first to receive detailed return instructions.
❗ What should I do if I receive a damaged or incorrect item?
If you receive a product that is damaged or not what you ordered, please notify us within 7 days of delivery by emailing ysplumpeiday0f@gmx.net. Be sure to include your order details and clear photos of the issue. We will arrange a replacement, refund, or store credit as quickly as possible.
💬 Need more help?
We’re always here to support you! Reach out anytime:
Zoer España Manriquez
Eximely UG
Baumgarten 11
96178 Pommersfelden
Germany
📧 Email: ysplumpeiday0f@gmx.net
📞 Phone: +49 176 13810968
🕘 Business Hours: Monday to Friday, 9:00 AM – 5:00 PM CET